Our Commitment to Your Privacy
Chefhouse Hub respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and safeguard your information when you visit our venue, use our website, or interact with our services. By using our services, you consent to the practices described in this policy.
Effective date: 12 September 2026
Information We Collect
We may collect the following categories of personal information:
- Contact details (name, email address, phone number) when you make a reservation or enquiry.
- Identification and age verification data (date of birth or government-issued ID) to comply with 21+ age requirements for poker play.
- Transaction and payment information for table reservations and purchases.
- Technical data such as IP address, browser type, and device information when you use our website.
- CCTV footage and venue access logs for security and safety purposes.
How We Use Your Information
We use your personal information for the following purposes:
- To process and manage your poker table reservations and event bookings.
- To verify your age and identity for compliance with legal requirements.
- To communicate with you regarding your bookings, promotions, and updates (with your consent).
- To improve our services, website functionality, and customer experience.
- To ensure the safety and security of our venue and patrons through CCTV monitoring.
Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose your information to:
- Service providers who assist with payment processing, IT support, and reservation systems, bound by confidentiality agreements.
- Government or law enforcement agencies where required by law or to protect our legal rights.
- Professional advisers such as lawyers and accountants, under strict confidentiality obligations.
Data Security and Retention
Security Measures
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, alteration, or disclosure.
- Secure servers and encrypted data transmission for online transactions.
- Restricted access to personal information on a need-to-know basis.
- Regular security assessments and staff training on privacy obligations.
Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Reservation records are kept for a minimum period required by tax and business regulations. CCTV footage is retained for a limited period for security purposes, after which it is securely deleted.
Your Rights and Choices
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date.
- To make a request, contact us using the details provided in the Contact section of this policy.
- We will respond to your request within a reasonable timeframe, as required by the APPs.
- You may also opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page with the effective date clearly stated. Material changes will be communicated through a notice on our website or via email where appropriate.
Effective date: 12 September 2026
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
- Email: [email protected]
- Phone: +61 462 195 843
- Address: Level 1, 123 Crown Street, Surry Hills NSW 2010, Australia
We will endeavour to respond to all privacy enquiries within 30 days.
Complaints and Further Information
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details above. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.